Thank you for using MimiSeka. If something will not work, if you are not sure how to do something, or if you would like to tell us what you think, please get in touch below.
Contact
Email: support@mimiseka.jp
We normally reply within two to three business days. When you report a problem, it helps a great deal to include your device model, your iOS version, and when and on which screen it happened.
Frequently asked questions
How much can I do on the free plan?
You can create a photo description 15 times a week, and talk with your photos for 10 exchanges a week (up to 5 per photo). Writing in your own words and keeping it on your bookshelf has no limit at all.
A paid plan is needed from the point where the AI writes the text, and where you publish a “photograph you listen to”. Writing a story from a photo, and publishing, are available on the Supporter plan and above; having the AI gather what you said into a story or a diary is available on the Standard plan and above.
You can try each of them once for free first: the first photograph you publish (which you can keep re-sending as often as you like), and the first diary the AI writes from a conversation.
What are the plans and prices?
| Free | Supporter | Standard | Premium | Master | |
|---|---|---|---|---|---|
| Price | ¥0 | ¥300/mo | ¥600/mo | ¥1,000/mo | ¥2,000/mo |
| Photo descriptions | 15 a week | 15 a week | 25 a week | 25 a week | 25 a week |
| Talking with a photo | 10 exchanges a week 5 per photo | 15 a week | 30 a week | 50 a week | 100 a week |
| Writing a story（whatever the AI writes draws on the same weekly allowance, whether from a photo or from a conversation） | |||||
| AI writes from a photo | —※ | 1 a week | 5 a week | 10 a week | 10 a week |
| Written from a conversation | — | — | Yes same allowance as from a photo | Yes same allowance as from a photo | Yes same allowance as from a photo |
| Written by you | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Writing a diary | |||||
| Written from a conversation | First one to try | First one to try | Yes | Yes | Yes |
| Written by you | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Publishing a photograph you listen to QR code, link, LINE, left at a place | First photo to try | Yes | Yes | Yes | Yes |
| Voices available | Description | + narration, picture diary 3 in all | + scene, guided gaze, observation, food writing 7 in all | + invention, sensibility, five senses, introspection, essay all 12 | All 12 |
| Quality of the writing | Standard | Standard | Standard | Higher model | Higher model |
| Reading voice | The iPhone's own※ | AI voice | AI voice | AI voice | AI voice and natural Japanese voice |
| Translation into English | — | — | — | — | Yes |
Prices are those of the Japanese App Store. Your own store shows the price in your local currency on the plan screen in the app.
※ If you hold story tickets, you can write in the narration and picture diary voices while staying on the free plan. Stories made with a ticket are read in the AI voice.
The free trial of publishing cannot be used for an album that gathers several photos. “Publish the diary” on the chapter screen (the day-by-day diary) counts the same as publishing a photograph you listen to. Anyone you send a published photograph to can listen to it, whatever plan they are on.
What is available on every plan?
None of the following depends on your plan.
- Editing the text
- Checking what you have published, and taking it down
- Posting to X (formerly Twitter)
- Embedding alternative text in a photo, and saving to the MimiSeka album
- Every way of viewing the bookshelf (home, cards, list, calendar, map, region)
- The “natural Japanese voice” can be added to the Standard plan and above as an option at ¥500 a month (it is included in Master).
- Instead of a monthly plan, there are “story tickets” you can buy as you need them (10 for ¥1,200 / 25 for ¥2,500 / 50 for ¥4,000 / 100 for ¥6,000, with no expiry date). With tickets you can write in the narration and picture diary voices while staying on the free plan. Tickets work for descriptions too — once you have used up the week's descriptions, they cover the ones after that (the weekly allowance is spent first, and tickets only afterwards).
I would like to cancel
Subscriptions are cancelled through the App Store. On your iPhone, open Settings, tap your name at the top, then Subscriptions, select MimiSeka and cancel. Cancelling more than 24 hours before the period ends stops the next renewal.
I changed phones and my purchase has gone
Open the plan screen from Settings and tap “Restore Purchases”. You need to be signed in with the same Apple Account you bought with.
A story will not be created, or I get an error
First, check your connection. Taking photos works where there is no signal, but writing the text needs one (you can create it later from the bookshelf). If the connection is fine, you may have used up this week's allowance; the remaining count is on the plan screen in Settings.
If you have allowance left and the connection is fine, the outside AI service MimiSeka uses to write the text may be having trouble. The app tells you so, with “the generative AI service is experiencing a problem”. It is not something MimiSeka can fix at its end, so please leave it a while and try again. Your allowance is not spent in this case — anything that did not produce a result is returned automatically.
I cannot hear anything
Check whether the device is in silent mode. Under “listening” in Settings you can choose whether to follow silent mode, and the same screen holds the reading speed and the choice of voice.
I want to take down a photograph I published
On the chapter screen of a published photograph, choose “disable the QR code” and it is taken down there and then. After that, even someone who has the link cannot open it. You can still take it down after returning to the free plan.
I want to delete all my data
Under “data” in Settings, run “erase all data”. Everything on the device and the records kept in iCloud are deleted. Photos already saved to the Photos app need to be deleted from the Photos app itself.
I have difficulty seeing. Can I use it?
VoiceOver, larger text and high-contrast display are all supported. If you answer the short set of questions when you first open the app, the way scenes are described and the reading settings are chosen to suit how you see. You can change this in Settings at any time afterwards.